23 Jan

Keeping Your Team's Positivity Alive With 'Surprise And Delight'

It’s that time of year again...

The end of week three of a new year which might feel like joyous progress but for many, oooh let’s be specific and say 66%, you’re about to crash off the wagon of good intention and watch your dreams of a better you, a better life, being the shiniest happy person in the workplace and ever getting into these jeans again, evaporate.
According to the latest research, only 44% of us make it into February with our sparklingly positive New Year resolutions intact. 

For the rest of us, it was just too hard. 
During an interview with a Personal Trainer/Nutritionist on the subject of health and wellbeing in the workplace recently, the following nugget dropped into the conversation:
“If you can stick with anything for three weeks, it then becomes life changing.  It’s no longer new, something you’re trying to do, or striving to do, something ‘other people do’ - it becomes you."
And there it is.  The secret for successful adoption of good habits.

It’s about pushing through that three-week period (that we’ve all come through – just about…), not giving up, exerting the most phenomenal amounts of willpower and determination and once you’re into week four, hey – you’ve practically done it. 

You might not have achieved your goal yet, but you’ve made a good intention become a positive habit.
So how does all of this relate to the workplace?
Well, because lots of these new year good intentions might just be about to get kicked to the kerb in your teams.  And that’s when the negativity creeps in, and starts to breed, and you know what happens next.
You can stop that dead in its tracks.
There are a ton of articles, research, blog posts and insights out there on employee engagement, developing an amazing company culture, rewarding your employees and doing all the brilliant, forward thinking things that every great hospitality organisation (and any organisation) should be doing.  That’s the ‘in the long run’ stuff and it’s not our place to tell you how to do your jobs because you’re the HR experts.
We’re the employee benefits specialists, so we could talk until we’re blue in the face about that but we won’t.  What we will give you is this. 
Surprise and delight!
It’s the very essence of what every hospitality business is trying to do for every guest and it shouldn’t be any different in the workplace.  Yes there can be a longer term strategy for this but sometimes the beauty of ‘surprise and delight’ is in its impulsiveness.
Surprise and delight your teams
Each person in your hotel is (or should be) trying to deliver an experience that goes above and beyond the expectations of any guest so that a) that guest genuinely has a great time b) tells everyone about the great time they had and c) comes back again to have another great time. 
Great experience.  Ambassadors.  Loyalty.
Exactly what you want to be creating within your teams – everything that recruitment and retention is built around.
We know (and we’re pretty sure you do too) that employee benefits programmes, reward and recognition are the bedrock of employee engagement and in creating a positive, healthy and happy company culture but sometimes it’s the little things  - the 'make someone's day things, the quirky things, the free things, the 'make someone smile' things that you can do to engage your teams in delivering the best performance – the ‘surprise and delight’ things.
We’ve gathered a few bits and bobs below which we found really interesting and quite inspirational to surprise and delight you, so you can surprise and delight them…

Two simple and cheap ways to ‘surprise and delight’ your staff – Innocent Drinks.  Find out how the 'Sexy Power Suit' and the 'Lift of Loooooove' surprised and delighted staff at Innocent Drinks

Personal, Timely, Authentic, No Agenda - the formula for successful 'surprise and delight'.  
Read here for more on how to make employees feel special and important and evoke the sense of ‘going the extra mile’
How to surprise and delight your employees– CEO Magazine

Get your ‘Surprise and Delight’ framework here, find out why a low cost ‘surprise and delight’ works and look at how Uber did it. Clue: It all really comes down to just making someone’s day.
Recruit like a Marketer: Surprise and Delight (Then reap the social reward) – Fistful of Talent

Have a great 'Week 4'!

The DAM Team



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